Refund and Cancellation Policy

1. The short version

If we do not deliver what we promised, you do not pay. That is our money-back guarantee, and this page explains exactly how it works alongside cancellations and refunds.

2. Cancelling before work starts

If you cancel before kickoff (before we have started work on your project), anything you have paid is refunded in full.

3. Cancelling during a project

If you cancel after work has started, you pay for the work completed up to that point, based on the agreed project milestones, and the remainder of what you have paid is refunded. We will show you what has been done so the split is transparent.

4. If we fail to deliver

If we do not deliver the scope we agreed to in writing, you are entitled to a full refund of what you paid for the undelivered work. We would rather fix it, and we will offer to, but the choice is yours.

5. Monthly support

Optional monthly support can be cancelled at any time with an email. You will not be billed again after cancelling. The current month is not refunded.

6. Third-party costs

Costs paid to third parties on your behalf or in your name, such as domain registration and hosting, are subject to those providers' terms and are generally not refundable once purchased.

7. How to request a refund

Email hello@lekkeweb.co.za with your name, business name and the reason. We acknowledge refund requests within 2 business days. Approved refunds are paid back to your original payment method through Payfast, our payment processor, within 10 business days of approval.

8. Your statutory rights

Nothing in this policy limits any right you have under the Consumer Protection Act or other South African law. This policy forms part of our Terms and Conditions.